The Agency Launches Second Office in Pacific Palisades

The Agency, Pacific Palisades, Los Angeles
Courtesy of Josh Miller

The New Locale Joins the Firm’s Growing Network of Offices in the U.S., Canada, Mexico, and the Caribbean

LOS ANGELES, July 19, 2021 — Global real estate brokerage, The Agency has announced the opening of a new corporate office in Pacific Palisades, California to be led by acclaimed industry professionals Santiago Arana and Marco Rufo. The office will be the second for the firm in the Palisades, and will join the brokerage’s growing network of franchise and corporately-owned offices in the U.S., Canada, Mexico, and the Caribbean. The new Pacific Palisades locale features a new concept office design to welcome all members of the community given its prime location in the heart of Pacific Palisades. 

“The Pacific Palisades is a robust and dynamic market and we are delighted to further serve the community with the addition of a new office in this very special destination,” said Mauricio Umansky, CEO and Founder of The Agency. “Santiago Arana and Marco Rufo will provide expert leadership to our growing agent community as we further build our team in the Palisades and continue to represent preeminent real estate offerings including One Coast Pacific Palisades. We are also looking forward to announcing new franchise partners shortly as we continue to grow domestically and abroad.”

The Agency has experienced impressive growth over the course of 2021 with the launch of several new franchise and corporate office locations including in New Canaan, Connecticut, North Shore-New York, Oakville, Canada, and Studio City, California. 

“Marco and I have long-served residents of Pacific Palisades for all their real estate needs and we are delighted to now broaden The Agency’s team within this very special Southern California community,” said Santiago Arana. “With the addition of dynamic retail and dining destinations including Rick Caruso’s Palisades Village, it is an exciting time to be a part of the growth of the Palisades.”

Santiago Arana serves as Principal of The Agency, and takes his place among the most distinguished professionals in the United States. This year, he was ranked as the number 16 real estate agent in the country by RealTrends The Thousand 2021. Specializing in high-end residential real estate and new construction across the region’s most coveted neighborhoods, Arana has closed more than $3.5 billion in real estate, netting nearly $2 billion in sales volume from 2017 to 2020. Originally from Sucre, Bolivia, Arana’s international background has helped build him a strong network of contacts from every corner of the globe. Armed with a degree in Business Administration and Marketing, he offers clients knowledge-backed guidance through the real estate market as well as highly-targeted, future-facing marketing strategies. 

“Having a deep understanding of the area and this very special location, we wanted to create a new design concept for our office that embraces the community and is welcoming to all,” Marco Rufo said. “We envision our new office as a central hub for real estate within the Palisades, and a place where families and children can stop in and enjoy some sweet treats at our complimentary candy wall.”

Marco Rufo is one of California’s leading real estate professionals, achieving $1.5 billion in sales over the course of his more than 25-year career in luxury real estate. His nuanced understanding of the real estate process from every side of the business makes him an invaluable resource to his clients, with extensive experience representing historically and architecturally significant homes and high-profile clients across numerous industries. Born in Rome, Italy and raised in Boston, Mass., Marco moved to Los Angeles to attend UCLA and holds prestigious designations and certifications from both the National Association of Realtors® and the California Association of Realtors®. His work in residential and commercial real estate has spanned the globe, an experience that allows him to adapt to a range of diverse cultures and situations. With sharp attention to detail, clients flock to Rufo for his honesty, strong negotiation skills, and warm personality. 

The Agency’s new Pacific Palisades office is located at 1017 N. Swarthmore Avenue, Pacific Palisades, CA 90272. 

About The Agency 
The Agency is a full-service, luxury real estate brokerage and lifestyle company representing clients in a spectrum of classes, including residential, new development, resort real estate, residential leasing, and luxury vacation rentals. Since its inception in 2011, The Agency has modernized and advanced the real estate industry by fostering a culture of partnership in which all clients and listings are represented in a collaborative environment. Shunning the traditional brokerage model, agents share knowledge, spheres of influence, contacts, and expertise, ensuring clients better representation and a true competitive edge. The Agency has closed more than $25 billion in real estate transactions since its inception and has almost 700 agents in more than 41 corporate and franchise offices in the U.S., Canada, Mexico, and the Caribbean.