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AI’s Toll on Customer Service Signals Broader Workforce Reckoning as Tech Spending Reshapes Markets

February 24, 20264 Mins read715
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McNellis Partners, International Council of Shopping Centers, ICSC, ULI, Retail, Palo Alto
Photo by Cash Macanaya on Unsplash
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New survey data shows customer support hiring has cratered by nearly two-thirds in two years, even as historical patterns suggest AI will ultimately create more jobs than it destroys. The artificial intelligence revolution is no longer a theoretical threat to certain white-collar professions. It is an observable, measurable force reshaping the labor market in real […]

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