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McNellis Partners, International Council of Shopping Centers, ICSC, ULI, Retail, Palo Alto
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AI’s Toll on Customer Service Signals Broader Workforce Reckoning as Tech Spending Reshapes Markets

New survey data shows customer support hiring has cratered by nearly two-thirds in two years, even as historical patterns suggest AI will ultimately...

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CommercialFeaturedIndustry News

Office Occupancy Reaches New Peak as Hybrid Work Battle Continues

Tuesday remains the new Monday as office attendance hits 65.3 percent across major metros, but resistance to return-to-office mandates continues to mount Office...

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